For pet sitting and dog walking companies with staff
Your whole team, pet sitter certified. Two credentials, each under two hours.
DOUBLECERTIFIED
Two real certifications for every person you hire, each one done in under two hours. Taught by a licensed veterinarian, a certified dog trainer, and a cat behaviorist.
BUILT FOR TEAMS.
Made for your entire staff.
5INDUSTRY EXPERTS
13VIDEO LESSONS
UNDER 2HOURS EACH
2REAL CERTIFICATIONS
✓24 hour money back guarantee✓Seats never expire✓Certificate issued on completion
The way it usually goes
You hand them a forty page Google doc and hope.
It’s your SOP. You spent months on it. And you tell a brand new hire to read it and commit it to memory like it’s the Bible.
They won’t. You already know they won’t.
So they show up to their first shadow visit with zero context, and you burn that visit explaining what a harness is instead of teaching them how YOUR company does things. Then somewhere around week six, they quit. And you start the whole thing over from the top.
Here’s the thing. That’s not a people problem. Nobody handed them anything they could actually learn from.
For the past 20 years, training my employees was daunting. I was always so worried. Did they retain the information? Did they actually read the handbook? Are they going to know what to do in an emergency? Well, not anymore. I don’t wonder because I know.
Tiffany LewisFounder, Pet and Home Care · in business since 1999
▶ Watch her 50 second storyHow it was built
Something changes every few seconds. On purpose.
Most training videos ask someone to watch one person talk and hope the information sticks. This course keeps moving.
A graphic appears. The camera angle changes. A sound cue lands. Every shift is intentional, keeping eyes and ears engaged so team members absorb more, remember more, and actually finish.
$20,000 and five experts
Pet Care Team Training invested $20,000 to build the course the industry was missing. A board certified veterinarian. A certified professional dog trainer. A cat behaviorist. And two people who have actually made payroll in a pet care company.
Three modules, thirteen videos
The basics, the tools of the job, and client experience. Worksheets, transcripts, and a quiz at the end of every section, so you know they watched it instead of letting it play in another tab while they scrolled.
Each certification under two hours
Short on purpose. You are paying them to sit there. A five hour course loses them by hour two and costs you triple to deliver.
Who actually teaches it
Five people who do this for a living.
Dr. Josh Sosnow
DVMBoard Certified Doctor of Veterinary Medicine. Teaches safety, medical basics, and what to do in an emergency.
Missy Pruitt-Chastain
Professional Cat BehavioristTeaches cat behavior, litter boxes, and the cat visits that go sideways.
Mark Siebel
Certified Professional Pet TrainerTeaches dog body language, leashes, harnesses, crates, and dog walking.
Liz Illg
Pet business ownerRuns multiple pet grooming shops in Phoenix. Teaches systems and operations.
Bella Vasta
Pet care business founderBuilt and sold a ten employee pet sitting company. Teaches professionalism, client care, and the people side.
Paw Prints
The part where your secret sauce goes in.
All the way through the videos, the instructors say “check with management.” The PCTT team says it a lot. Because the course cannot possibly know how you want a lockbox handled, or what YOUR policy is when the client is unexpectedly home, or what you want them to do about the neighbor’s dog.
Every time the instructors say it, a bell rings and a yellow paw print shows up in the corner of the screen.
That’s the cue. You get a fill in the blank PDF, Mad Lib style, where you write your answers ONCE. Then you hand it to every new hire alongside the videos.
So the course handles the fundamentals that are true everywhere, and you handle the part only you can teach. That’s the whole idea.
The part almost nobody has caught up to
AI is deciding who to trust with someone’s dog. It reads credentials.
A pet owner used to Google five companies and click around. A lot of them don’t anymore. They open ChatGPT and just ask it straight. “Who can I trust with my dog while I’m out of town?”
Sixty percent of Google searches now end in an AI box. The internet is not the same internet.
So the question worth sitting with is this. When somebody in YOUR town asks that, does your name come out of the other end?
Whatever answers that question is reading three things. Your website. Your reviews. And your credentials. Most pet care websites hand it nothing at all on that third one. Some hours, a phone number, a nice photo of a golden retriever. Nothing specific enough for a machine to repeat back to a stranger.
Now say this instead. Every person on the team is DOUBLE CERTIFIED. Pet Care Team Training, plus pet first aid and CPR through ProPetHero.
That’s a fact with two real names attached to it. A machine can read a fact. It cannot do much with “we love pets.”
And almost nobody in your area will have it. Not because it’s hard. Because they won’t spend the money.
Somebody is about to hand a stranger their house key and their animal. A credential answers that fear faster than another paragraph about how much you love dogs. And it’s the kind of thing clients repeat to other pet parents.
When your site links back to the certifying body, that’s a verifiable connection to a real, established business. Google’s own E-E-A-T guidelines are built on exactly this, and AI answers lean on it hard. You stop being a company that says it’s the best and become one with a credential standing behind the claim.
Pet Care Team Training does not just certify your team and leave you to figure out the marketing. You get the social graphics ready to post, and the team will show you where the badge goes on your site, why it links back to Pet Care Team Training, and how to say it so clients actually understand what it means.
OCTOBERNEW
HIRE
HIRE
CERTIFIEDSAME MONTHHire someone in October, certified in October.
Here’s the problem with sending everyone to an in person class. You do it in September. Everybody’s certified. Great.
Then you hire somebody in October.
That person isn’t certified. Which means you can’t say your entire staff is certified anymore, and that was the whole point of doing it. Somebody out sick that day? Same problem.
In-person training still has a place. It’s just not reasonable when you’re hiring all year.
And they can go back to it. Six months in, when your sitter finally meets a dog that resource guards its food bowl, that lesson is still sitting right there. You cannot replay a classroom.
Every license, both tiers
The part people don’t realize they’re buying.
The certification is why you come. All of this is why you stay.
Twelve monthly training emails
Written, ready to send. One a month to your whole staff. You stop being the owner who only emails when something is broken or somebody forgot to put in their time off. Now you are showing up once a month with something useful. It changes how your team hears from you.
Four quarterly meeting blueprints
Q1 through Q4. Each one tells you which videos to show, what to talk about, and an activity to run. A full year of staff meetings you do not have to invent at 11pm the night before.
Four hours of owner training
Four full recorded sessions cover great staff meetings employees will actually want to attend; how and when to coach, write up, or fire someone with an HR expert; marketing and social; and a session called ‘5 Must-Haves to Make Your Pet Business Training Streamlined and Sexy.’
Social graphics for your certification
Ready to post the day your team finishes. “The whole team is now double certified.” Bragging rights, already designed.
Your Paw Prints customization pack
The fill in the blank PDF that turns a generic course into your company’s actual onboarding.
Seats that never expire
Buy ahead of hiring. An unused seat just sits there until the right person walks through the door, and then they are certified BEFORE their first shadow visit instead of three weeks after it.
“They represent me. And I want to make sure that everyone representing me knows what to do in any sort of situation.”
Tiffany LewisPet and Home Care
“My wife and I started our business four years ago and we had to learn the hard way on what to do and how to do it correctly. But with Pet Care Team Training, it revolutionized the way we take care of our staff, how we do pictures. I even learned a few things in the training.”
Paul EricksonHappy Hearts Pet Care
One seat, one team member.
Buy a seat for every person you want certified. Seats never expire, which makes buying ahead of a hire the smart move.
BASIC $117 a seat
One certification
- Full course access for one team member
- Thirteen video lessons with worksheets, transcripts, and quizzes
- Thirteen Paw Print procedures to fill in with your secret sauce
- Twelve monthly training emails
- Quarterly training blueprints
- Branded graphics to show off your training
PLUS+ $157 a seat
Double certified
- Everything in Basic
- Pet First Aid and CPR training through ProPetHero
- Pet First Aid and CPR certificate for that team member
- The second credential that lets you say double certified
- CPR renews every two years, so it stays current
Questions people actually email
Before you ask.
Is it one company license, or one for every employee?
One seat per team member. You buy a seat for each person you want certified, and that seat is theirs. Most owners buy a few at once and assign them as they hire.
Can they rewatch it later, or does it disappear?
They keep access. Six months in, when they hit something they have never seen before, the lesson is still there. That is the biggest thing online gives you that a classroom cannot.
What if I buy a seat and that hire does not work out?
Seats never expire, and a code that has not been assigned yet can go to somebody else. Email Pet Care Team Training, and the seat can be moved.
Do I have to pay my staff for the training time?
Generally yes, if you are requiring it for the job. That is exactly why each certification stays under two hours instead of getting stretched out.
We mostly walk dogs. Is the cat content wasted on us?
Pet Care Team Training is not a dog walking certification company. It is a pet care certification company. This covers what every professional should know, whatever ends up walking through the door that week.
Do I have to fill out the Paw Prints myself?
You can, and most owners do. If you would rather not, the PCTT team will interview you on Zoom and write the whole thing for you for $199.
Does the CPR certification expire?
Pet first aid and CPR renews every two years. That is standard, and it is a good thing. It means the credential on your website is current, not something somebody earned in 2019.
How long does the whole thing actually take?
Each certification runs under two hours. So a Plus+ hire is about four hours from brand new to double certified, and they can split it across two days if that works better for your schedule.
The best training in this industry, and nobody knows about it.
Change that at your company first. Certify one person this week and put the badge on your website.
24 hour money back guarantee.Take a look first
Not ready? Watch five clips from the actual course.
No pitch. Five real lessons pulled straight out of the training, including what to do if a dog bites you and what to do when a client’s key doesn’t work. See the thing before you buy the thing.