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Frequently Asked Questions

  1. Step 1: Go to www.PetCareTeamTraining.com 
  2. Step 2: Click “Buy Now”
  3. Step 3: Select which course you would like to purchase
  4. Step 4: Add 1 Seat for “Myself”
  5. Step 5: Hover over “Products” and click “Online Training”
  6. Step 6: Select the course you wish to purchase
  7. Step 7: Add as many seats as you need for your employees and then select “Team Members” instead of “Myself”.
  8. Step 8: Verify your cart looks correct, you should have 1 course for “Myself” and BLANK amount of courses for “Team Members”. 
  9. Step 9: Log in to an existing account or if you do not have one create a new account. Click “Submit”.
  10. Step 10: Add in any discount code you may have, if you do not have one proceed to add your card information and then you have completed your purchase.

Check out this video for a visual walkthrough 👇

  1. Step 1: Click “User Competition Reports”
  2. Step 2: Search for the employee you wish to monitor training on
  3. Step 3: If a user completed training Click “Details” to see the Certification of Completion

Check out this video for a visual walkthrough 👇

  1. Step 1: Click “Files and Training”.
  2. Step 2: Click “View Files/Launch Training” Next to the course you would like to take.
  3. Step 3: Open the Course if needed with the “+” symbol next to the course.
  4. Step 4: Click “Launch Course”. Pass ad complete each lesson to move on to the next one.

Check out this video for a visual walkthrough 👇

  1. Step 1: Click “Registration Codes”
  2. Step 2: Click “Details” next to the course you would like to send.
  3. Step 3: Click “Email Invite”
  4. Step 4: Add your employee’s email
  5. Step 5: Add a description in your email. For example “Please use the link in the email to create an account. You can access your Paw Prints here. Please have your training completed within BLANK days. If you have any questions please contact MANAGER”
  6. Step 6: Your employee will receive an email with the link to sign up. They will create an account and start training.

Check out this video for a visual walkthrough 👇

  1. Step 1: Go to “Registration Codes”
  2. Step 2: Click “Completed Registrations”
  3. Step 3: Find the employee you wish to remove access from
  4. Step 4: Click the “Remove” button and Confirm
  5. Step 5: Verify the Code is now under pending invites

Please note our policy if an employee has started or completed a course you will not be able to remove access to the course.

Each Code is designated per user and cannot be shared.

Check out this video for a visual walkthrough 👇

  1. Step 1: Go to “Registration Codes”
  2. Step 2: Click “Pending Invites”
  3. Step 3: Click “Email Registration Code”
  4. Step 4: Add a description in your email. For example “Please use the link in the email to create an account. You can access your Paw Prints here. Please have your training completed within BLANK days. If you have any questions please contact MANAGER”
  5. Step 5: Your employee will receive an email with the link to sign up. They will create an account and start training.

Check out this video for a visual walkthrough 👇

  1. Step 1: Go to “My Account”
  2. Step 2: Click “Registration codes”
  3. Step 3: Check remaining codes, then if applicable “details” to send code to employee

Check out this video for a visual walkthrough 👇

Unfortunately, since the course has already begun, we are unable to provide refunds or issue new registration codes.

  1. Step 1: Go to “Files and Training”.
  2. Step 2: Launch the course.
  3. Step 3: Under the Basic Course you will see an Employer section and a link to download your Paw Prints Document.
  4. Step 4: Fill out your Paw Prints Document or Purchase our Paw Prints Add-on and we will fill it out for you.
  5. Step 5: Provide it to your employees before they start training.

If you are looking for help customizing your Paw Prints, we also offer a service where we will meet with you and customize them for you! Check out this link to purchase our ‘Paw Print’ add-on to get started!

At Pet Care Team Training we created these printable, customizable “Paw Prints” guide to complement your training. These are designed to capture your business’s policies and procedures related to Pet Care Team Training topics.

After your first purchase, once you’ve created your Pet Care Team Training account, you will receive instructions to download yours and fill them out according to your brand and company.

Email Pet Care Team Training at hello@petcareteamtraining.com with your high resolution logo files (preferably png. files) and hex colors (eg; #fffff) and we will send back your custom graphics with 72hours!

When you purchase 10 or more licenses, you’ll receive 10% off your order.

Use code BASICBULK for Basic Pet Care Team Training
Use code PLUSBULK for Pet Care Team Training Plus+

You can purchase just the CPR course for renewal, here.

Make sure you (or an employee) has their first and last name on their PCTT account, so the CPR platform can issue a certification.

It will not work without a first and last name on the account.

Subscriptions are monthly purchases of 1 or more basic or plus licenses. Your account will be charged the same date monthly and after payment goes through the registration codes will be added to your account. They can be saved for future use and DO NOT expire.

Fill out this form, choosing which license you would like to subscribe to along with how many you would like monthly.

Once you fill out this form we will send over an invoice to begin your subscription!

Contact customer support at hello@petcareteamtraining.com M-F.
We answer emails every 4 hours during regular PST business hours.